faq

Dsafer’s Frequently Asked Questions

We have collected for you the frequently asked questions of our customers, and answered them.
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Legal

Onboarding

  • Implementation times vary depending on the complexity of your data storage and management systems, but our team will work closely with you to ensure a smooth and efficient deployment process.

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  • Yes! dsafer offers data migration services to help you seamlessly move your data to our platform and begin protecting it immediately.

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  • dsafer offers a comprehensive customer support program that includes phone and email support, online documentation, and a dedicated customer support team. We are committed to providing timely and effective support to ensure the success of our customers.

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  • Getting started with dsafer is easy! Simply sign up for an account on our website and follow the instructions to integrate dsafer with your existing systems. Our customer support team is also available to provide assistance and answer any questions you may have.

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Product

  • Yes, the "dVault" provides the option to select the data storage region based on your preferences and compliance requirements. This allows you to adhere to specific data sovereignty regulations or opt for geographically closer storage for reduced latency.

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  • The "dVault" supports both text fields and files, allowing you to store various types of sensitive data. Whether it's structured data, such as personal information or transactional records, or unstructured data like documents or multimedia files, the vault can securely accommodate them.

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  • The "dVault" service is designed to securely store sensitive data as a service (SAAS). It provides a secure and encrypted environment where your sensitive data can be stored and monitored by experts, ensuring the confidentiality and integrity of your information.

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  • Absolutely! "dCollector" allows you to collect data from customers worldwide, regardless of their location. The system supports multi-language capabilities and accommodates diverse customer demographics, making it an ideal solution for businesses with a global presence or targeting international markets.

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  • Yes, "dCollector" is designed to handle the collection of various types of information based on your specific requirements. Whether it's personal details, payment card information, preferences, or other relevant data, the system provides advanced collection options and customization capabilities to meet your needs.

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  • When it comes to collecting payment card details, "dCollector" offers a variety of options to streamline the process. Customers can provide their details using convenient methods like Apple Pay, Google Pay, NFC or even by scanning a credit card photo using advanced OCR (Optical Character Recognition) technologies. This enhances both ease-of-use and security.

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  • "dCollector" includes advanced tools that automatically gather useful information about customers, such as their language preference, country of origin, browser type, and even the size of their screen. This information provides valuable insights for understanding customers and personalizing your offerings to meet their specific needs.

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  • "dCollector" supports data collection from various environments, including API integration, external forms, and manual entry through the back office. This flexibility allows you to collect data from customers regardless of the platform or method they choose to interact with your business.

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  • While the Smart Route feature is indeed prevalent in the Fintech industry, it can be beneficial for any business that requires data distribution across multiple providers. It offers flexibility and reliability in choosing and routing data based on rules and provider responses, enhancing overall data distribution capabilities.

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  • Sure! Let's say you have predefined rules that prioritize Provider A for data transfer. If Provider A responds successfully, the data is sent to that provider. However, if Provider A encounters an issue or does not respond within a specified time, the Smart Route feature automatically redirects the data to Provider B or another predefined backup provider for seamless continuity of service.

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Security

  • We prioritize the security and privacy of your data. We employ robust encryption measures and follow industry best practices to ensure the confidentiality and integrity of the data you send us. Rest assured that your data is handled with utmost care and protection.

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  • dsafer uses advanced encryption techniques such as AES-256 and RSA to protect sensitive data both in transit and at rest. We also employ a variety of other security measures, including intrusion detection and prevention systems.

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  • dsafer uses multiple layers of security to protect against data breaches and cyber attacks, including advanced encryption and tokenization techniques, secure data storage, and continuous monitoring and analysis of security threats.

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  • dsafer uses a variety of security measures to protect your data, including end-to-end encryption, tokenization, and secure data storage. We also follow industry-standard security best practices and comply with data security regulations such as PCI DSS and HIPAA to ensure the highest level of privacy and security for our customers.

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